Hotel Policy

A&EM HOTEL GROUP

To ensure a transparent, convenient, and professional experience for our guests, our hotel has established a set of policies as well as service information applied throughout the service process. Adhering to these policies helps guests easily understand important information while enabling the hotel to provide consistent and efficient service.

1. Service information

2. Reservation policy

3. Payment policy

4. Inspection policy

5. Complaint resolution

6. Amendment, cancellation and refund policy