1. Purpose and Scope of Information Collection

A&Em Hotel does not sell, share, or exchange customers’ personal information collected on the website with any third party.

All collected personal information is used solely within the company.

When you contact us to register for services, the personal information collected by A&Em Hotel includes:

• Full name
• Address
• Phone number
• Email 

2. Scope of Information Use
   The personal information collected will only be used internally by A&Em Hotel for one or more of the following purposes:

• Customer support
• Providing information related to the services
• Processing orders and providing services and information through our website at your request
• Sending information about new products or services, upcoming events, or recruitment notifications if you subscribe to our mailing list
• Managing customer accounts; verifying and carrying out financial transactions related to your online payments

3. Duration of Information Storage
   Regarding personal data, A&Em Hotel will only delete this information upon customer request. Customers may send their request via email to sales@a-emhotels.com.

4. Individuals or Organizations That May Have Access to Personal Information
   Personal information of customers may be accessed by one of the following entities:

• CONG TY TNHH MTV A EM
• Partners that have signed contracts to perform part of the services provided by CONG TY TNHH MTV A EM. These partners will receive information as agreed upon in the contract (which may include part or all of the information depending on contract terms) to support users in utilizing the services provided by the Company.

5. Contact Information of the Entity Collecting and Managing Personal Information

• A EM One Member Limited Liability Company
• Address: 44–46 Phan Bội Châu Street, Bến Thành Ward, Ho Chi Minh City, Vietnam
• Phone: +84 (28) 3823 9292
• Website: a-emhotel.com
• Email: sales@a-emhotels.com

6. Methods and Tools for Users to Access and Modify Their Personal Data
   A&Em Hotel collects customer information through the website. Personal information may also be collected via product/service order emails sent to sales@a-emhotels.com, or via phone orders at +84 (28) 3823 9292.
   You may contact the above email address or phone number to request modifications to your personal data.

7. Mechanism for Receiving and Resolving Consumer Complaints Related to Misuse of Personal Information
   At A&Em Hotel, protecting your personal information is of utmost importance. You are assured that all information provided to us will be kept confidential. A&Em Hotel is committed not to share, sell, or rent your personal information to any third party. We only use your information in the following cases:

• Improving service quality for customers
• Resolving disputes and complaints
• When required by law enforcement authorities

A&Em Hotel understands that protecting your personal information is also our responsibility. Therefore, if you have any questions or feedback related to our privacy policy or the misuse of your personal information beyond the disclosed purposes, please contact us via our hotline at +84 (28) 3823 9292 or email sales@a-emhotels.com